OstaFay
- CLIENTOstaFay
- SECTOROn-demand services
- SCOPEStrategy, UX, platform engineering
- PLATFORMSCustomer, technician, operations
- YEAR2025
The visible website was only one part of the challenge. Behind every booking sat dispatch, availability, parts, payment and trust.
The challenge
Technician coordination was fragmented across calls and messages. Response times slipped, inventory lived elsewhere and finance had no single view of what happened in the field.
The thinking
We mapped the full service journey as one continuous flow. Every customer action had to create the right operational event automatically—without adding another manual handoff.
The system
A bilingual customer marketplace, geographic dispatch engine, technician workspace, parts inventory and integrated escrow ledger—all sharing one source of truth.
Measured impact
Less chasing.
More moving.
65%faster dispatch
100%booking automation
1central ledger
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